FAQS:

1.  What payment methods do use use?

2.  Is my order secure?

3.  Do you charge sales tax?

4.  What is your shipping policy?

5.  Do you give refunds?

6.  How long does it take to get my product?

7.  How is my order shipped?

 8. What if product is damaged?

ANSWERS:

1.  We accept credit cards such as:  mastercard, visa, Discover, American Express.  We also accept payment through PayPal.

2.  Yes, all our orders are processed over a secure internet server which is among the most secure available today.  All of your information will be encrypted using our SSL software which is a standard among e-commerce websites today.

3.  We only charge sales tax for Missouri residents.  The rate is 4.225%.

4.  Our shipping policy is for your convenience we can ship to an address other than your billing address, though it may slightly delay your order.  As a precaution we request that your alternate address be on file with your credit card company.  For your protection, we call and verify every order that is shipped to any person or address other than the cardholder or address the bank has on file.  We do not ship to P.O. addresses for security reasons.

5.  Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser. A 25% restocking fee is charged on non-defective merchandise. To qualify for a refund the product must be unused and show no wear. Return the product in the original product box inside an adequate shipping box and include a copy of the packing slip. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. If you need assistance please email returns. Please note that packages that have exceeded the thirty day period will be returned C.O.D..

6.  Products are generally received 5-7 business days after ordered.

7.  Products will be shipped by the most economical way.  Usually, UPS or USPS.

8. Inspect your merchandise upon arrival, damage claims will not be honored if reported past 15 days of delivery. If you receive damaged merchandise please contact customer service and include the product SKU number, quantity and defect. Please note that damage claims must be submitted all at once. We will not reship or refund more than once per invoice. Do not discard any packaging or paperwork. Do not return the items yourself and incur return shipping costs. All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement. NO EXCEPTIONS.

If you are unable to furnish a photo, you may request a pre-paid return label, once we have received the merchandise, we will ship a replacement. Please note this process takes approximately two weeks.

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